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Payment methods :

With multiple payment methods you can pay online/offline very easily and securely. Whatever your online mode of payment, you can rest assured that Shopobuddy’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

Shopobuddy also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.

Using your debit/credit card

You can easily do your transaction using your debit/credit card. Enter your debit/credit card details like card number, CVV/CVV-2 number, name on card, expiry date, etc. You information is protected and privately transferred with encryption using our SSL certificate. User may asked for 3D secure password, just enter you 3D secure password and the transaction may done successfully.

Using net banking

Another payment option is Net banking. Using this method is very easy. Once you have select this method you are redirect to bank’s net banking page where you must login to your Net banking and accept payment. After successful payment you are redirect to Shopobuddy.com.

Using wallet

This feature is comming soon

Using C.O.D.

You can opt for Cash on delivery. In this method payment is done on the delivery of the product using cash.

 

Charges on purchase:

There are NO hidden charges when you make a purchase on Shopobuddy. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the seller policy. Please check individual seller for the same.

online payment vs cash on delivery

If you are not comfortable making an online payment on Shopobuddy.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

Terms & Conditions:

  • The maximum order value for C-o-D is INR 500
  • Gift Cards or Store Credit cannot be used for C-o-D orders
  • Cash-only payment at the time of delivery.
  • Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

Online payment security :

Your online transaction on Shopobuddy is secure with the highest levels of transaction security currently available on the Internet. Shopobuddy uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Shopobuddy are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank’s website. The registration links for some of the banks have been provided below for easy reference:

State Bank of India ICICI Bank HDFC Bank Punjab National Bank
Axis Bank Corporation Bank Andhra Bank Bank of Baroda
Standard Chartered India Union Bank of India Central Bank of India Citibank
Deutsche Bank Dhanlakshmi Bank IDBI Bank ING Vysya Bank
IndusInd Bank Federal Bank Kotak Mahindra Bank Karur Vysya Bank
Oriental Bank of Commerce South Indian Bank Vijaya Bank Canara Bank

 

Using internet banking

Shopobuddy offers you the convenience of using your bank’s Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

 

We accept payment through Internet Banking for the following banks:

ABN Amro Bank Axis Bank Allahabad Bank Andhra Bank
Bank of Bahrain and Kuwait Bank of Baroda Bank of India Bank of Maharashtra
Bank of Rajasthan Central Bank of India Citibank City Union Bank
Corporation Bank Deutsche Bank Development Credit Bank Dhanlaxmi Bank
Federal Bank HDFC Bank ICICI Bank IDBI Bank
ING Vysya Bank Indian Overseas Bank Indian Bank IndusInd Bank
Jammu & Kashmir Bank Karnataka Bank Karur Vysya Bank Kotak Mahindra Bank
Lakshmi Vilas Bank Oriental Bank of Commerce Punjab National Bank Royal Bank of Scotland
South Indian Bank Standard Chartered Bank State Bank of Hyderabad State Bank of India
State Bank of Mysore State Bank of Travancore Syndicate Bank Tamilnad Mercantile Bank
Union Bank of India United Bank of India Vijaya Bank YES Bank

 

You can also pay using your mobile. Our payment gateway partner provides services to you to pay using mobile securely.

 

 

*Details may vary from time to time please keep updates.

Shipping

Shipping/delivery charges

Delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.

Delivery date

It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates. Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.Estimated delivery time depends on the following factors:

  • The Seller offering the product
  • Product’s availability with the Seller
  • The destination to which you want the order shipped to and location of the Seller.

Seller’s delivery area

Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location. If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

  • Whether the Seller ships to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Availability of C-o-D
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

Return pickup

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible our courier partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our courier partner, you can return the item through a third-party courier service. Return fees are borne by the Seller.

Stock availability options

‘In Stock’
For items listed as “In Stock”, Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

‘Available’
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Preorder’ or ‘Forthcoming’
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days.
‘Out of Stock’
Currently, the item is not available for sale.

‘Imported’
Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as ‘Imported’ on the product page and can take at least 10 days or more to be delivered to you.

‘Back In Stock Soon’
The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.

‘Temporarily Unavailable’
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

‘Permanently Discontinued’
This product is no longer available because it is obsolete and/or its production has been discontinued..

*Details may vary from time to time please keep update.

Cancellation

Cancel an order

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

  • Log into your Shopobuddy account and go to the ‘My Orders’ page
  • Identify the item you want to cancel and click on the corresponding ‘View Details’ link
  • In the detailed order page, you will see ‘Cancel’ links against each of the items in that order
  • Click on the ‘Cancel’ link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as ‘Shipped’, we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

If you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Shopobuddy.

Cancel request denied

A cancel request can be denied because of the following reasons :

  • The item is being shipped together with another order of yours
  • The item is non-refundable (eg. e-Gift Vouchers)

In any of the above cases, you can get in touch with our Customer Support for more information

Modes of refund available after cancellation

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference by just filling the refund form.

modes of refund:

  • Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, Shopobuddy will complete the cancellation and initiate the refund.

 

Products may be out of stock, in this condition shopobuddy can notify user when the product become available.

1. What happens when I am not able to complete the payment process ?

No worries user can repayment by choosing any suitable payment method.